Canceling Your Order

If you want to change or cancel your order after it’s been placed, please e-mail us at custserv@natgeovideos.com or call Customer Service at 800 627 5162 between the hours of M-F 9AM - 9PM EST, Sat 9AM - 7PM EST.  Please be sure to have your order number with you. If you contact us by e-mail, please provide your order number and full name in the body of the message.